FAQ

What is Flex@ble?

Are all your friends going to a festival this weekend, but you have to work again because you had to pass on your availability weeks ago? Or do you need extra time for your studies this week, but can't get any time off? Or do you simply have free time and would like to work at the supermarket? At Flex@ble, you decide when and where you work! In addition, you keep the benefits of being an employee and have the freedoms that come with flexible working!

When do I get paid?

At Flex@ble, every Friday is PayDay! Every Friday, your hours worked (from Thursday the week before until last Wednesday) are paid out (provided the hours worked by you are approved by the employer by Thursday 11:00am). Quick access to your money, how nice! Example 1: Do you work on Thursday? Then you will have your salary on Friday of next week. Example 2: Are you working on Wednesday? Then you will have your salary before the weekend on Friday. NOTE: You will have your salary before the weekend only if the employer has approved the hours by 11:00 am on Thursday. Employees (temporary workers) After a shift worked, your hours are automatically submitted when you used the QR-code scan, you do not need to do anything! Should the employer reject or change the hours, you will receive a notification to accept or reject the change. You will be notified as soon as we have transferred your salary! Freelancer After a shift worked, your hours are automatically submitted when you used the QR-code scan, you do not need to do anything! Should the employer reject or change the hours, you will receive a notification to accept or reject the change. We put these approved hours on the invoice we prepare & send (based on reverse billing). PLEASE NOTE: we have prepared this invoice on behalf of your company. You should therefore process this invoice as a sales invoice and not as a purchase invoice. You do NOT have to pay this invoice. We will transfer the invoice amount to our account within 7 working days from the invoice date. You do not need to draw up your own invoices; we will make payment no later than 7 days from the invoice date. You will receive a copy of the invoice by e-mail.

What if I am sent home early?

If you are sent home early by the client, Flex@ble classifies this as 'no more work' at the employee. In that case, you are entitled to payment for a minimum of 3 working hours.

What about administration as a freelancer?

Besides the fact that working as a freelancer provides additional freedom, you also have additional responsibilities as a freelancer. One of those extra responsibilities is keeping and maintaining your records. You need to have this in good order for the tax authorities. What documents do you need to keep? You need to keep your invoices, of course. You need these invoices when doing your VAT or tax return to determine your turnover for which you have to pay VAT. Flex@ble generates the invoices for you and sends them to you by e-mail. You will also find a copy of the invoice in your profile. For the VAT return, it is also important that you keep a good record of receipts for business expenses incurred, as these amounts must also be reported as purchase invoices. Note: After you have filed your tax return, you should keep your records well. You are required by law to keep your records for seven years. It is also advisable to set aside a part of your turnover for taxes, insurance and/or unforeseen expenses.

How can I change the language?

The language of your profile is automatically taken from your phone's settings. If you want to change the language manually, you can do so in your profile.

As an employee (temporary worker), why do I have to scan my ID card/passport? Why is my ID card checked?

To work in the Netherlands as an employee (temporary worker), you need a valid ID, possibly in combination with a work permit. For this simple identification within the app, you can use a passport or ID card. A driver's license cannot be used for this purpose. Flex@ble simultaneously checks that your ID is still valid and verifies that we actually have the person in front of us who you claim to be. We also check whether you are allowed to work in the Netherlands. Flex@ble will observe the statutory retention periods. If you are a freelancer, Flex@ble is not entitled to store a copy of your proof of identity. However, you must identify yourself to the employer/client.