FAQ

About Flex@ble

How can Flex@ble provide experienced employees?
Anyone can work at Flex@ble! You do not need work experience in a specific industry, but we do indicate to you as an employer that we provide experienced employees, how about that? Prior to the first shift, the employee receives a general e-learning with all the information the Fl@xr needs to know about working in the supermarket, think of this as an introduction program. When the Fl@xr has worked 2-5 times in a specific formula (e.g. Albert Heijn or Jumbo), the Fl@xr will receive an e-learning specifically aimed at that formula. When the contractor has worked 5-10 times in a specific position (e.g. in the bread department or behind the cash desk), the Fl@xr will receive an e-learning specific to that position.
What are the costs if I post shifts through Flex@ble?
Are surcharges included in the costprice I see reflected in the application of a Fl@xr?
How does it work?
Why Flex@ble?
What are the differences between an (temporary) employment agency and Flex@ble?
What are the benefits of Flex@ble?
What is Flex@ble?
Can both franchisees and branches use Flex@ble?
How old do employees have to be to work via Flex@ble?

Where does Flex@ble operate?
Flex@ble operates nationwide: from Groningen to Maastricht, from Amsterdam to Breda. On the platform Fl@xr's are active throughout the Netherlands. Create a free & no-obligation account and post your open shifts. PLEASE NOTE: We will initially start (04-2023) in the 'Groot Amsterdam' area and gradually expand as soon as possible throughout the Netherlands.
What are the payment terms?
Are the fl@xr's insured?
Can I also post a shift for several days?
Until when can I accept an Fl@xr for a shift?
How do I post a shift?
How should I approve the hours worked by the Fl@xr?
What are my obligations?
What kind of shifts can I post through Flex@ble?
How do I create a position?

How do I mark an employee as a no-show?
Similar to reporting a Fl@xr as sick due to illness, you can also mark them as a no-show if the shift has started. You can do this by accessing the confirmed shift and selecting 'Did not show up', or via the desktop by clicking on the red cross icon next to the accepted Fl@xr and then selecting 'Report as No-show'. This action aligns with the yellow and red card principle; one instance of a no-show immediately leads to a blockage at your location, while two instances of a no-show elsewhere result in exclusion from the platform. NOTE!: In case of a no-show, we recommend promptly marking the employee as a no-show upon confirmation and manually scheduling one (or more) new shifts in the future to enhance the chances of finding a replacement.
What happens if a fl@xr does not show up (no-show)?
How does the cancellation policy work?
What if I send an employee home early because there is no more work?
A Fl@xr can't come to work, what now?
A Fl@xr has called in sick, what should I do?

How can I change the language?
The language of your profile is automatically taken from your phone's settings. If you want to change the language manually, you can do so in your profile.
How does my favourites pool work?
How can I change the language of my profile?
The chat function in the app, what is it for?
How can I set up (email/push) notifications?